At DayuMart, we want you to shop with confidence. If you’re not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or not as described
- The return is initiated within 7 days of delivery
- The item is unused, in its original packaging, and in resellable condition
2. Non-Returnable Items
The following items cannot be returned:
- Personal care or hygiene items (e.g., toothbrushes, masks)
- Items on clearance or marked final sale
- Used toys or items damaged due to misuse
3. How to Request a Return
To initiate a return, contact us at:
📧 support@dayumart.com
📞 +91 8680044840
Include:
- Order ID
- Reason for return
- Images (if the item is damaged/defective)
Our support team will guide you through the return process.
4. Refund Process
Once your returned item is received and inspected:
- You’ll receive a refund via your original payment method
- Refunds are processed within 5–7 business days
Note: Shipping charges are non-refundable.
5. Replacements & Exchanges
We offer free replacement for defective/damaged items. If the same product is not available, you may opt for:
- A different product of equal value
- A full refund
6. Cancellations
You can cancel your order before it is shipped. To cancel, contact us immediately with your order ID.
7. Return Shipping
For other reasons (e.g., change of mind): You are responsible for return shipping
For defective/wrong items: We’ll cover the return shipping cost